Rising Demand and Responsive Support
Over the past year, the Wayfinding team has strengthened how we collect and use data—filling in past gaps and centering our work around
three core themes:
• Service Demand
• Accessibility
• Responsiveness
By tracking data from the moment someone reaches out, we’re gaining a clearer picture of what our community needs, how they find us, and how quickly we respond.
Our Wayfinding team managed high demand with impressive efficiency.
