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News and Blog

Holiday Office Hours - December 2025

Announcements · Wednesday, Dec 10, 2025

We’re here to support you over the holidays. Please see our adjusted schedule below.

Queen
  • Holiday Hours

Queen Street Location Hours

During the holiday season, most of our teams will be working from our Queen Street office. This location will be open from December 22 – January 2, with adjusted hours on the following dates: 

  • December 24: 8:30am-2:00pm 

  • December 31: 8:30am-5:00pm 

  • We will be closed Dec 25, 26 and Jan 1

Find our regular hours here.

Quick Response Drop-In 

Visit us at 400 Queen St S, Kitchener: 

  • December 22: 9:00am-6:00pm 

  • December 23: 9:00am-6:00pm 

  • December 24: 9:00am-12:00pm 

  • December 29: 9:00am-6:00pm 

  • December 30: 9:00am-6:00pm 

  • December 31: 9:00am-3:00pm 

  • January 2: 9:00am-3:00pm

Young Parent Programs

Our programming will pause between December 22 – January 2.

Community Centres

We have some adjusted hours for our Community Centres between December 22 – January 2. Regular Centre Hours resume January 5.

We are here for support and connection on the following days: 

Erb West Community Centre

  • December 22: Drop-in: 11:00am-4:00pm

  • December 23: Drop-in: 12:00pm-4:00pm

  • December 24: Food Distribution: 11:00am-2:00pm

  • December 29: Drop-in: 11:00am-4:00pm

  • December 30: Drop-in: 12:00pm-4:00pm

  • December 31: Food Distribution: 11:00am-2:00pm

  • We will be closed Dec 25-26 and Jan 1-2. 

Paulander Community Centre

  • December 22: Food Distribution: 1:30pm-4:30pm

  • December 23: Drop-in 12:00pm-4:00pm

  • December 29: Food Distribution: 1:30pm-4:30pm

  • December 30: Drop-in: 12:00pm-4:00pm

  • December 31: Drop-in: 12:00pm-2:00pm

  • We will be closed Dec 24-26 and Jan 1-2.

Back to Regular Hours 

All locations will resume regular hours starting Monday, January 5, 2025.

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